FAQs

9am - 5pm Monday - Friday

Customers are encouraged to email us via our contact page to check stock before placing an order. There are lead times on all stone that is cut to order (cladding stone and sandstones). Stone panels are generally on 2 - 7 working days lead time. A common misfortune that people can fall foul of is arranging tradesmen when they are expecting to receive their goods. If their goods don't turn up when they expect or they arrive damaged they may have to pay wasted labour charges. We always recommend that you wait until delivery before arranging tradesmen. Please make provision for this happening.

We do not offer installation as we are suppliers only. Please refer to FAQs for stone types below for indication of skills required.

For bigger or more complicated jobs, we can recommend a reputable contractors. However, a majority of our stone can be fitted by a trades person or a skilled DIYer.

Yes, we do. We can send you a sample of most stones on our website.

You are entitled to cancellation without giving a reason within 14 days from delivery of goods. Please note that sales to business customers, stone cut to order or to your measurements are excluded from the right to cancel. On receipt of returned goods, we will refund the cost of goods in re-sellable condition (e.g. boxes intact, dry) and delivery costs. We do not arrange returns, therefore customers are responsible for returning the goods to us and any costs associated with it. If, at our discretion, we agree to arrange a collection of goods from you, we will charge £90 + VAT per each pallet returned (up to 1000kg each).

Yes, we deliver everywhere in the UK and most  islands. 

Majority of orders are delivered via Palletways network or Davies Turner on vehicles with a tail-lift which can be 7.5 ton or 18 ton vehicles. Delivery is to kerbside or nature strip only using a hand operated pallet truck. You must inform us about any diffcult access as abortive deliveries and re-deliveries will be charged at £35 + VAT per pallet.

We are able to arrange different methods of delivery. For larger orders we use artic lorries, and for difficult access we can request delivery on a samll vehicle. We must know of anny issues before an order is placed. In some instances we can arrange a delivery on a hiab, albeit at much higher cost.

Prices start from as low as £28 + VAT. Contact us now to receive a quote on your project. For larger orders we offer discounts on some products.

Measure each area and allow a 10% extra for wastage.

Yes, we do. Once we confirm your square metre requirement we will advise you how many bags of adhesive you will require.

We advise that you use a wet tile saw and / or an angle grinder.

Prices start from as low as £30.00 + VAT for random cladding, £40.00 + VAT for coursed cladding and £45.00 + VAT for ashlar sandstone. Contact us now to receive a quote on your project.

This will mainly depend on whether you dry stack the stone or are using mortar joints. The type of stone is also important. We can calculate the required amount for you.

Yes, we do. Once we confirm your square metre requirement we will advise you how many bags of adhesive you will require.

It depends whether it is random, coursed or ashlar. Ashlar can be cut from as thin as 12 mm up to full thickness 100 mm ashlar block. For coursed sandstone and random sandstone, please refer to particular stone or contact us for details.

Prices start from as low as £30 + VAT. Contact us now to receive a quote on your project.

This will mainly depend on whether you dry stack the stone or are using mortar joints. The type of stone is also important. Typically 15-20% extra is required.

Yes, we do. Once we confirm your square metre requirement we will advise you how many bags of adhesive you will require.

We advise that you use a wet tile saw and / or an angle grinder.