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SUPPLIERS, DISTRIBUTORS & IMPORTERS

Frequently Asked Questions

GENERAL QUESTIONS

 

Question: What is the lead time for your products?

 

Answer: Customers are encouraged to email us via our contact page to check stock before placing an order. There are lead times on all stone that is cut to order (cladding stone and sandstones). Stone panels are generally on 2 - 7 working days lead time. A common misfortune that people can fall foul of is arranging tradesmen when they are expecting to receive their goods. If their goods don't turn up when they expect or they arrive damaged they may have to pay wasted labour charges. We always recommend that you wait until delivery before arranging tradesmen. Please make provision for this happening.

 

Question: How are the goods delivered?

 

Answer: Majority of orders are delivered via Palletways network or Davies Turner on vehicles with a tail-lift which can be 7.5 ton or 18 ton vehicles. Delivery is to kerbside or nature strip only using a hand operated pallet truck. You must inform us about any diffcult access as abortive deliveries and re-deliveries will be charged at £35 + VAT per pallet.

 

Question: There is a difficult access to my property. Will you be able to deliver?

 

Answer: We are able to arrange different methods of delivery. For larger orders we use artic lorries, and for difficult access we can request delivery on a samll vehicle. We must know of anny issues before an order is placed. In some instances we can arrange a delivery on a hiab, albeit at much higher cost.

 

Question: I have ordered some cladding from you. Do you lay or install them as well?

 

Answer: We do not offer installation as we are suppliers only. Please refer to FAQs for stone types below for indication of skills required.

 

 

Question: Can you recommend contractors to us?

 

Answer: For bigger or more complicated jobs, we can recommend a reputable contractors. However, a majority of our stone can be fitted by a trades person or a skilled DIYer.

 

 

Question: What is the minimum order quantity?

 

Answer: We sell by a pallet load therefore only orders from around 8 square metres will be viable. That will be large enough for a small feature wall though.

 

 

Question: Do you send samples?

 

Answer: Yes, we do. We can send you a sample of each stone on our website.

 

 

Question: How much does a sample cost?

 

Answer: This varies depending on how many samples you want

to order and the type of stone. Please refer to the box on the left hand side. As a general rule, the cost of samples will be deducted from the order value.

 

 

Question: How many samples can I get?

 

Answer: As many as you require.

 

Question: I want to cancel my order. What do i do?

 

Answer: You are entitled to cancellation without giving a reason within 14 days from delivery of goods. Please note that sales to business customers, stone cut to order or to your measurements are excluded from the right to cancel. On receipt of returned goods, we will refund the cost of goods in re-sellable condition (e.g. boxes intact, dry) and delivery costs. We do not arrange returns, therefore customers are responsible for returning the goods to us and any costs associated with it. If, at our discretion, we agree to arrange a collection of goods from you, we will charge £90 + VAT per each pallet returned (up to 1000kg each).

 

STONE PANELS

 

Question: How much do your stone panels cost?

 

Answer: Prices start from as low as £28 + VAT. Contact us now to receive a quote on your project. For larger orders we offer discounts (a hundred square metres or more).

 

 

Question: How do I calculate the quantity of stone panels I need?

 

Answer: Measure each area and allow a few panels extra for wastage.

 

 

Question: Do you offer adhesives for stone panels?

 

Answer: Yes, we do. Once we confirm your square metre requirement we will advise you how many bags of adhesive you will require.

 

 

Question: How much do the panels weigh?

 

Answer: One square metre weighs on average 35 kilograms per square metre. The lightest weighs about 25 kilograms per square metre.

 

 

Question: What is the best way to cut the panels?

 

Answer: We advise that you use a wet tile saw and / or an angle grinder

 

 

CLADDING STONES

 

Question: How much do your cladding stones cost?

 

Answer: Prices start from as low as £30 + VAT. Contact us now to receive a quote on your project.

 

 

Question: How do I calculate the quantity of stone I need?

 

Answer: This will mainly depend on whether you dry stack the stone or are using mortar joints. The type of stone is also important.

 

 

Question: What is the thickness of your cladding stone?

 

Answer: This varies vastly, the thinnest ones are only 7 mm thick and the thickest are up to 70 mm thick. Please refer to particular stone for details.

 

 

SANDSTONE CLADDING

 

Question: How much does your sandstone cladding cost?

 

Answer: Prices start from as low as £30.00 + VAT for random cladding, £40.00 + VAT for coursed cladding and £45.00 + VAT for ashlar sandstone. Contact us now to receive a quote on your project.

 

 

Question: How do I calculate the quantity of stone I need?

 

Answer: This will mainly depend on whether you dry stack the stone or are using mortar joints. The type of stone is also important. We can calculate the required amount for you.

 

 

Question: What is the thickness of your sandstone cladding?

 

Answer: It depends whether it is random, coursed or ashlar. Ashlar can be cut from as thin as 12 mm up to full thickness 100 mm ashlar block. For coursed sandstone and random sandstone, please refer to particular stone or contact us for details.

 

 

 

 

 

 

 

1 sample

 

 £8 + VAT

 

 

2 samples

 

£12 + VAT

 

 

3 samples

 

£16 + VAT

 

 

4 samples

 

£20 + VAT

 

 

Sample cost is deductible

from subsequent order

in excess of 15 sqm

 

 

SAMPLES

 

 

Stone cladding UK suppliers of interior and exterior stone cladding, external stone cladding, sandstone cladding & architectural stone.

 

 

Real Stone Cladding Co. is a trading name of Specify Ltd. Company Registered in Scotland 56 South Street Bo'Ness EH51 9HA Reg. No. SC460581 VAT No. 172 4800 18

Specify Ltd - Stone & Brick Facades: www.specify-uk.com | www.realbrickcladding.co.uk | www.realstonecladding.co.uk

 

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